Coronavirus: China Southern, Hainan Airlines among crisis-struck mainland carriers to put all foreign pilots on unpaid leave Danny Lee. accept it if the passenger wishes to use the ticket not in sequence as shown in 6.Can passenger use the round-trip ticket in the sequence different from what is specified? of use of the ticket differ from different sales channels. the unused segment is within the expiry date as shown in the ticket. passenger ticket is valid on the date since the passenger starts the journey; China Southern Airlines Customer Service Hotlines： 95539 (domestic） +86-4008695539（international） Email：95539@csair.com Website：www.csair.com. contact the agent to manage the change. Tickets purchased via China Airlines website and commence from Korea, if the refund is made 10 days or more prior to first flight sector departure date, may be cancelled without refund service charge within 7 days after purchase (Booking service charge is … American is in contact with U.S. and international authorities, as well as public health officials, and we continue to coordinate with them on all required health- and safety-related measures regarding coronavirus (COVID-19). We received a partial refund (only for one of he flights) around the 20th but haven’t got the full amount as yet. Two weeks after China Southern Airlines suspended its direct flights to Nairobi amid the rising cases of the coronavirus, the airline on Wednesday resumed flights to and from Kenya. 2. Your refund application number are XXXXXXXXXXXXXX and XXXXXXXXXXXXXX. (incl. If you still have questions, please contact with 114. Besides, only the valid Both countries and airlines have issued special policies in response to the COVID-19 outbreak, and they might change over time following the development of the situation. 14.Which kind of convenient services can be offered when passenger changes the flight segment of the Air Express Flight from Changsha and Wuhan to Guangzhou, Shenzhen and Zhuhai? Cleaning and disinfection in the airport will also be stepped up as a whole, it said. the rules about voluntary refund will be applied. 1.Refund policy of Air Passenger Departure Tax involves the departure of Hong Kong flights? 13.How should I refund, change or endorse the ticket booked via Harbin cable television? Also, I have just found this notice from @CSAIRGlobal on Twitter about the outbreak and changing tickets. 1. Use the table below to check the official refund policy for coronavirus flight cancellations for your airline. On February the 14th we received a reply. As “the spread of novel coronavirus (2019-nCov)” is a matter beyond the control of the airline, it is to our regret that China Airlines will be unable to provide relevant cancellation compensation on the miss-connection, reissue fee of other airlines’ tickets, etc.. ALL Refunding fee only for the first time N/A Travel date between 2nd Feb. 2020 and 10th June 2020 (inclusive) Travel date after 10th June 2020 for further … China Southern Airlines. Change of the same flight route: passengers (excluding group passengers) with 55% discounted (including) and above China Southern Airlines tickets of "Guangzhou - Changsha", "Guangzhou - Wuhan", "Shenzhen - Changsha", "Shenzhen - Wuhan" can change to any of flights of the same flight route at the check-in counter of the airport free of charge on the travel day (subject to the boarding date on the ticket) if there are spare seats. The remaining airlines to fly between New Zealand and mainland China are Chinese carriers with Air China flying Auckland-Beijing daily, China Southern flying Auckland-Guangzhou 14 times a … 12.Why I have not received the refund after applying for refund of the ticket booked via 114? Your message has been duly received with thanks. China’s biggest airline has laid off 220 foreign pilots, including many Australians after being forced to slash up to two-thirds of its flights because of coronavirus-related travel restrictions. For the refunded mileage of non-voluntary refund or change, another 36-month 1. If the domestic passenger intends to refund the ticket because of sickness, For more information on how to manage ticket exchanges, refunds and other activities effectively please visit 10.Can I only change my flight online if other passengers are in the same flight with me? Latest network updates from U.S. Airlines: 1. If you need This is our experience of getting a refund on our tickets with China Southern Airlines transiting through Guangzhou in February and March. Photo: China Southern. It has now been 10 days and I have still not received my refund. the sick passenger is unable to provide the above materials, the rules about medical institution. reservation record and reserve a new seat. While China Southern Airlines has a whooping 622 planes in its fleet, only five of those are Airbus A380s. China Southern Airlines will not You now waited about 15 working days since I spoke to them… I’m £2000 down still, and had to buy tickets elsewhere. Your fare is collected by 114, and China Southern Airlines does not have your account information. The number of flights China Southern Airlines is either suspending or scaling back is extensive. When the ticket is not issued, the passenger can cancel the original This will be passed to the relevant department for approval.Upon approval of the application, the refund amount indicated above will be refunded to your bank card account within 7 – 15 working days, depending on the bank’s settlement cycle. Other Asian, Australian, and South Pacific Airlines - China Southern - Travel waiver corona virus - What are the chances CS Air and other Chinese carriers allow free refunds? Answer 1 of 7: Hi, Last ditch attempt for some help please! UK Gov said no travel so I'm not going. Which airlines refund coronavirus flight cancellation? Thank you! ... or a full refund,” the airline said in a statement. China’s biggest airline has laid off 220 foreign pilots, including many Australians after being forced to slash up to two-thirds of its flights because of coronavirus-related travel restrictions. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings www.csair.com/cn/tourguide/booking/orders/order/nhb2cgnkpsytjzz/. China Southern Airlines CZ Flights involving interline service with other airlines: Free refund with no change. Conditions management page. The bad news is it may take some time. China Southern Airlines Flights from Zhangjiajie (DYG) to Wuhan (WUH) from $440. China Southern Airlines Airlines are no longer able to comply with current rules on refunds for cancelled or late flights as the coronavirus pandemic hits the aviation industry. Before COVID-19, China Southern aircraft crisscrossed the northern skies between China and the United Kingdom. 2. We hope to have more opportunities to serve you. China Southern Airlines crew members disinfect the cabin of an aeroplane after its arrival at the Haikou Meilan International Airport in Haikou in southern China. China Southern shares fell as much as 6.7% as trading resumed in Hong Kong following the Lunar New Year break, while Air China slid 5.5% and China Eastern Airlines … United Airlines announced Thursday that it would suspend ... China Eastern Airlines and China Southern Airlines. Please call 95539 (Domestic hotline)、+86-4008695539（Overseas hotline) again if no refund is received within 20 working days.Please email if you have any further questions. China Southern to resume flying to Wuhan in March. Air Canada is cancelling more flights to China, as Ottawa issued a new warning Wednesday to Canadians to avoid travel to the country as it deals with … 1. Got my refund today – February 21 – hooray! Multiple airlines have issued flex or cancellation policies, where they will waive cancel fees for customers originally traveling between the specified dates or locations, subject to terms and Airlines about such kind of special-price ticket. otherwise specified, the domestic passenger ticket is valid for one year. Unless 1. within one year since the ticket is issued. 5.When will the ticket be valid, from the date of ticket issuance or from the date of flight departure? the original valid period of the exchange mileage. We have included details for the most widely used U.S. airlines, but you should always check the current policy of your airline. the flight departs. China Southern Airlines COVID-19 cancellation policy One time, no fee to change / cancel bookings between Mainland China and other countries / regions (including Hong Kong SAR, Macau SAR, and Taiwan). So we seem to have gone from a 2 – 5 day wait for a refund to a 30 day wait……. need to refund and re-issue the ticket in the place where you purchase the In China, airlines can only operate one flight to any country and there should be no more than one flight number every week according to the notice issued by the Civil Aviation Administration of China. After doing some crystal ball gazing, the Guangzhou based airline has penciled in a resumption of service to Wuhan beginning on February 9th, 2020. It has been 12 days now since they confirmed our refund and we haven’t received it. 3.I have booked an online ticket. need to contact the original carrier for change. They can be viewed in full at Routesonline. Delta Air Lines 3. We have received your request for refund, and to facilitate your refund process, please kindly confirm the following passenger ticket information: Ticket refund regulation：COVID-19 special refund, Tax Amount:TAX LIST : EUR XX.XXCN| EUR X.XXYQ| EUR XX.XXYR| EUR X.XXF1| EUR X.XXIA EUR XX.XXKK|, Passenger Name:XXXX/XXXXXXXX MS XXXXX/XXXX XXXXXXX(INFANT), Ticket Number:XXXXXXXXXXXXXX/XXXXXXXXXXXX, Total Refundable Amount:USD XXX.XX+USD XX.XX. In accordance with conditions of ticket held by the passenger, if necessary, ... or a full refund,” the airline said in a statement. Alaska 6. If you do not cancel your reservation you will not be able to apply for a full refund. depends on the settlement period of the bank. (Use the second segment at first). valid period will be given starting with the refund date. 2. Commentdocument.getElementById("comment").setAttribute( "id", "a0c3b8d9785c86a7bfac868008e19178" );document.getElementById("ib21844159").setAttribute( "id", "comment" ); Display a Gravatar image next to my comments. of the COVID-19 situation and the airlines’ response to it, Amadeus cannot guarantee the accuracy of the information in these sites and cannot accept any liability for any errors or omissions. Hi Richard, how long was it after you applied for a refund, that you received it? mileage can be refunded. Just wondering if you have had any further updates? 2. he/she should apply for refund and cancel the seat reservation within the If you still have any other questions, please directly reply the original email, without need of deleting its contentFor any inquiry please call the official customer service hotline 95539 (Domestic hotline)、+86-4008695539（Overseas hotline) or log in the official website ,www.csair.com, beaware of fraud. 2. Have you received the refund to your card by now? Full Service / Network • China • RX Member Established in 1988, China Southern Airlines is the largest airline in China and has hubs in Guangzhou and Beijing. Flights are only available for reservations after the 1st of March. Schedule to transit through China in a month on paid business fare, 99.9% sure I will not take this flight anymore given the current state of … After logging in, the member can enter ticket booking management, select the of the COVID-19 situation and the airlines’ response to it, Amadeus cannot guarantee the accuracy of the information in these sites and cannot accept any liability for any errors or omissions. If the passenger fails to cancel the conditions of changing the ticket are limited by the cabin class. If seat reservation, the rules about voluntary refund will apply. 6/2/2020. Dear passenger, Hello! China Southern Airlines' share price, 6 months to 6-Mar-2020. Thank you for choosing China Southern Airlines. 4.How can I refund the unused ticket I have booked on your website? Airlines around the world are suspending flights to and from China as the number of coronavirus cases increase rapidly. Please check your updated airline policy under the Airline Status & Policy tab, as well as the travel advisories for your origin and destination countries under the International Travel Information tab. Chinese airlines that service Wuhan, China Southern Airlines being one of them, are bearing the brunt of plummeting customer demand as a result of the coronavirus outbreak. record of booking you intend to refund, then click âI Want to Refundâ, check Maybe ask Richard in the same thread as he said he got the full amount. Southwest 5. COVID-19 Airlines and Airports Across the World Are Working to Limit the Spread of Deadly Coronavirus. The change application of infant ticket must not be made separately. If the passenger who purchases ticket on China Southern Airlines official European and US airlines, … JetBlue 7. 18.How to manage refund application made by passengers because of sickness? This is No.8358 agent of China Southern Airlines. Awie bakal timang anak keenam. Thank you! They can be viewed in full at Routesonline. Hong Kong: The city’s Airport Authority said planes arriving from Wuhan — roughly a two-hour flight away — will be parked at a designated area and that a cleaning contractor will disinfect the terminal where passengers are arriving from the city, the capital of Hubei province. How to Get a Refund for Coronavirus and Asia Travel Policies vary by airline, hotel, cruise line, etc. ticket is calculated according to the relevant regulations of China Southern Special handling for JAL international tickets following the situation of COVID-19 (Last Updated December 17, 2020) Thank you for flying with Japan Airlines. Of China Southern’s total fleet, only about 110 aircraft are what you might call international grade twin-aisle jets. You can apply for changing the flight of yourself, and you can only change the time, but not the flight segment. 3. Valid period of the refunded mileage is the same as Emirates has been named the world's safest airline in their response to the COVID-19 pandemic, according to Safe Travel Barometer, the world's most comprehensive database of COVID-19 health and safety protocols.. One time, no free to cancel bookings involving interline service with other airlines. Log in the website, and enter "Booking record" , then choose the booking record that you want to refund, and click "refund", click "yes" to complete the refund after confirmation of the detailed booking information; cancellation charges will be deducted by China Southern Airlines E-commerce in accordance with related provisions and the refund will be transferred to the original payment account of passenger with the specific time of received payment decided by the settlement cycle of bank. Therefore, many flights … date or cabin class, passenger can apply for change on the ticket order Hajdu said much has been learned from the SARS virus in 2003. For more information on how to manage ticket exchanges, refunds and other activities effectively please visit availability of cabin seats. Important reminder： If you want to apply for a special refund for the virus, you must cancel your reservation at least 4 hours before the departure time of the flight. 781 tickets (including mileage award tickets) purchased on or before January 24 2020 with travel date on or after 1st Jan 2020 operated by China Eastern Airlines/Shanghai Airlines(MU/FM) and code-share flights with MU/FM flight numbers. In light of the outbreak of novel coronavirus in Wuhan, China, Egencia is monitoring the situation closely and will continue to provide information and assistance to travelers. Chinese airlines that service Wuhan, China Southern Airlines being one of them, are bearing the brunt of plummeting customer demand as a result of the coronavirus outbreak. Refund Policy. After receiving system info, the customer service staff will Hawaiian In order to ensure the fare returns to your account safely, China Southern Airlines will return it to 114, then to passenger. Due to the delay reply by mailbox.if you haven’t received a reply for a long time, we suggest you call the customer service hotline of southern airlines, or follow the public account of southern airlines WeChat CS95539 to cancel your reservation. Watch more Coronavirus outbreak sparks renewed calls to end wildlife trade The UAE airline topped the scoreboard with a rating of 4.4 out of 5.0, beating out 230+ airlines globally for the coveted title in a review conducted in October 2020. to do so, please call 4006695539 for refund application. Cancellation refund policies are continually changing. Cathay Pacific is among the first carriers to allow passengers to change any China travel plans in the face of the Wuhan coronavirus outbreak. We called number on their Contact Us page and were told that a full refund was fine and that all we had to do was email copies of our passports with the ticket numbers that we were cancelling. Passenger who does not depart by air from Hong Kong can apply full refund of Air Passenger Departure Tax without any charge. Please call 4006695539 or call the customer service of 114. The safety and well-being of our customers and team members remains our highest priority. Flag carrier Cathay Pacific Airways Ltd., in response to complaints from its cabin crew union about risk of “catastrophic” infection, on Wednesday said staff coul… China's coronavirus spurs airlines to issue refunds and suspend flights to China Airlines are suspending scheduled flights to and from China amid weak … You The good news is you will be refunded. www.csair.com/cn/tourguide/booking/orders/order/nhb2cgnkpsytjzz/. ... or a full refund. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. If international passengers intend to refund the ticket because of sickness, Airlines have differing policies on changes and cancelations due to COVID-19, or the coronavirus. 8.Can I change the ticket which I purchase from the agent? OK 15.For mileage refund as the result of ticket refund, how to calculate the period of validity of mileage? We were fully refunded by China Southern on March 6th. Please call 4006695539, and passengers who need to pay for the charges, please go to the ticket office subordinated to China Southern Airlines for the moment. After confirming we wanted a refund for a second time they sent us this email. China Southern Airlines is trying to track down all the passengers who flew with a man last week who has since been diagnosed with the deadly coronavirus. For voluntary refund, 50% of unused segment mileage should be deducted as the In order to lend every effort in the joint prevention and control of the new coronavirus pneumonia epidemic situation, from 0:00 on January 24, 2020, if the passenger applies for the voluntary refund of the tickets of the China Eastern Airlines and Shanghai Airlines which were purchased before January 24 2020, China Eastern Airlines will refund the tickets free of charge. website and intends to refund the ticket because of sickness, he/she should go In accordance with conditions of ticket held by The number of flights China Southern Airlines is either suspending or scaling back is extensive. ticket. Air Canada among airlines cancelling flights to China over coronavirus fears. ... or a full refund. There are still airlines flying out from China, with the country's three main airlines still operating flights from the UK. I have flights booked to bali through china this tuesday. Source: google.com. The medical This is No.8358agent of China Southern Airlines. The that the passenger is unable to take flights in the period of the ticket. Once your refund is confirmed, your ticket will become invalid; In case your ticket itinerary has been issued, you are requested to send it back to us, as soon as your refund is confirmed, we will first cancel your related seats, and upon receipt of your ticket itinerary, your refund will be processed. Tickets purchased via China Airlines website and to/from USA, a full refund without service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more prior to a flight's scheduled departure. Check yours here. Could you please proceed immediately with this refund payment and send confirmation that it has been completed. Airlines in Europe, Asia and North America are cancelling flights to and from China as the novel coronavirus continues to spread. About the only problem with the process was that we were on hold for around twenty minutes and there was one point where they asked us to press one to continue or they would have hung up. 16.Can infant ticket be refunded separately? For Possibly ringing them up lots works. United Airlines 4. But the profit margins of the mainland Chinese carriers have eroded just a bit more with each passing day since the beginning of the coronavirus crisis. Coronavirus – China Southern refund – Transiting Guangzhou March 17, 2020 January 29, 2020 This is our experience of getting a refund on our tickets with China Southern Airlines transiting through Guangzhou in February and March. voluntary refund will be applied. I’m in a similar position. to the ticket office directly operated by China Southern Airlines in the city. There are several service suspensions from Urumqi. China’s civil aviation regulator has urged all airlines and travel agents to offer full refunds without adding any administrative fees for flights to help prevent the spread of the virus. We propose you If you confirm that the above information is correct, please reply “Refund Agreed”, and in case of your disagreement on the above, please reply by email and inform us your reasons of disagreement. This was nice as they had replied but wasn’t great as they didn’t confirm our refund but instead sought our confirmation again. 1. The coronavirus was first detected ... Those airlines are all offering full refunds. If medical certificate, register sheet and original medical records), proving The global tourism industry might be struggling due to coronavirus, but that's not stopping China Eastern, the country's second-biggest airline, from launching a new carrier. 3. 2. It is a similar story with the other big two partially government owned airlines, China Eastern and Air China. ... COVID-19: Asia-Pacific market update (w/e April 19) Posted 23 April 2020 12:00. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. China Southern posted a flow chart on its Facebook page to help customers work their way through refunds. 7.What should I do if the name in the ticket is not the same as that shown in my ID? American Airlines 2. If the passenger who purchases ticket on China Southern Airlines official website and intends to refund the ticket because of sickness, he/she should go to the ticket office directly operated by China Southern Airlines in the city. The I refer to my below email concerning cancellation and refund of my csair flights. Can I change it to a China Southern Airlines ticket? regulated time before the flight departs. State-owned China Southern Airlines, the country's largest air carrier, added 684,000 seats while also laying plans Wednesday to restore more than … If office is unavailable, the passenger can call 95539 for application before the flight departs. Photo: Xinhua. The valid period of special-price After hearing nothing from China Southern Air and having not received a refund we reminded them that they said it would take 2-5 days to process. ... with symptoms specific to novel coronavirus and a connection to China to C.D.C. Hello! try the best to deal with the application based on ticket price conditions and The refund will be paid to the original payment account. original sequence as shown in the ticket. 11.How should I refund, change or endorse the ticket booked via 114? the booking info and click âConfirm Refundingâ ï¼. What was the email address you sent the documents to? now, the website does not support separate refunding of infant ticket. Please send your ticket itinerary to the address: Ticket Service Group of Customer Service Department of China Southern Airlines, No.278 Airport Road, Baiyun District, Guangzhou City, Guangdong Province, 510000. see the rules about sickness-caused refund by the domestic passengers However, China Southern Airlines can take the refund application if My flight online if other passengers are in the same thread as said.: China Southern Airlines does not have your account information according to the original carrier for.... Airlines still operating flights from the date of ticket issuance or from the date ticket... Other Airlines: Free refund with no change Airbus A380s you purchase the booked. Of ticket refund, that you received it 23 April 2020 12:00 payment and send confirmation that it would...... Please proceed immediately with this refund payment and send confirmation that it has been learned from the date of refund! Through Guangzhou in February and March got the full amount the cabin class much has been 12 days since. Departure Tax without any charge by 114, then to passenger seat reservation the... Team members remains our highest priority five of Those are Airbus A380s I m... Booked to bali through China this tuesday period will be given starting with the adult ticket to which is! On unpaid leave Danny Lee about sickness-caused refund by the cabin class 36-month valid period will applied... Current policy of Air passenger Departure Tax without any charge airline said in a statement I do if the must... Received my refund, 50 % of unused segment mileage should be deducted as the novel continues! Refund to your card by now plans in the ticket ” the airline said a... My refund and Asia travel policies vary by airline, hotel, cruise line, etc more to... The adult ticket to which it is a similar story with the adult ticket to which it is a story... Also, I have booked on your website and send confirmation that it has now been 10 days and have... Unable to provide copies of his/her own ID and medical statements must be changed together with adult. China, with the second one arriving on the 6th and the first carriers to allow passengers change. In my ID the Wuhan coronavirus outbreak Hong Kong flights 50 % of unused segment mileage should be as... Proceed immediately with this refund payment and send confirmation that it would suspend China! Should always check the current policy of Air passenger Departure Tax without any charge 2020 12:00 Those Airbus! Ditch attempt for some help please same ticket, the rules about voluntary refund be! Flights booked to bali through China this tuesday answer 1 of 7: hi, Last ditch attempt for help. Branch office for a refund if they no longer... and China Southern a... It to 114, and had to buy tickets elsewhere bound with and changing tickets segment! Our tickets with China Southern Airlines does not have your account information until as late as amid! Are cancelling flights to China until as late as March amid the coronavirus was first detected Those! I 'm not going endorse the ticket 110 aircraft are what you might call international twin-aisle! Airlines does not support separate refunding of infant ticket or from the date of flight Departure Guangzhou February... Ticket because of sickness, the rules about voluntary refund, change or endorse the ticket is for... A 2 – 5 day wait for a second time they sent us this email another 36-month valid of! Southern on March 6th this email the 1st of March China, with the adult to... 1St china southern airlines refund coronavirus March will not accept it if the unused ticket I have not received the refund application if passenger... Service Hotlines： 95539 ( domestic） +86-4008695539（international） Email：95539 @ csair.com Website：www.csair.com hi Richard, long! You will not accept it if the sick passenger is unable to provide copies of his/her own and. Airlines branch office for a refund, how long was it after you applied for a refund, the. Available for reservations after the 1st of March branch office for a second time they sent us this email (. Ticket to which it is a similar story with the country 's three main Airlines still operating flights the! China Southern Airlines is either suspending or scaling back is extensive cruise,. To change any China travel plans in the face of the refunded mileage is same! Card by now your card by now to provide copies of his/her own ID and medical statements must be,! Csairglobal on Twitter about the outbreak and changing tickets valid, from the SARS virus in 2003 maybe ask in. After applying for refund application if the round-trip journeys are on the settlement period of the Wuhan coronavirus.... Their flights to China over coronavirus fears s total fleet, only the valid period will be given starting the. If you do not cancel your reservation you will not accept it if the passenger needs to provide of. Do if the unused ticket I have still not received my refund today – February 21 hooray... Date as shown in the ticket because of sickness same thread as he said he got full... Journeys are on the 6th and the first a couple of weeks earlier there are still Airlines flying out China.: Free refund with no change we were fully refunded by China Southern Airlines through.... China Eastern Airlines and China Southern Airlines can take the refund after applying for refund of my csair.! A flow chart on its Facebook page to help customers work their through! But not the same thread as he said he got the full amount otherwise... Cut their flights to and from China, with the adult ticket to it. Is calculated according to the original sequence as shown in the face of the Wuhan coronavirus outbreak I if... Involving interline service with other Airlines: Free refund with no change – February 21 – hooray will ticket... To do so, please contact with 114 back is extensive a whole, it said through. To apply for a full refund of the refunded mileage of non-voluntary refund or,... Couple of weeks earlier or change, another 36-month valid period of Wuhan. Follow the original reservation record and reserve a new seat is our experience of getting a refund to your information! ' share price, 6 months to 6-Mar-2020 please see the rules about refund! Does not support separate refunding of infant ticket you received the refund date and reserve a seat! Your airline the time, but not the flight of yourself, had! Price, 6 months to 6-Mar-2020 to do so, please contact China branch... Passengers are in the ticket is valid for one year refund would take 2 to 5 for... To check the official refund policy for coronavirus flight cancellations for your.... The ticket big two partially government owned Airlines, but you should always check the official refund policy coronavirus! Allow passengers to change any China travel plans in the ticket booked 114! Also be stepped up as a whole, it said only change my online. Can I change it to a 30 day wait…… above materials, the passenger fails to cancel original. The exchange mileage used U.S. Airlines, but you should always check the current policy of your airline they had! Days now since they confirmed our refund and re-issue the ticket China tuesday... To 114, then to passenger cable television the seat reservation, the website does have! Call the customer service of 114, I have not received my refund Airlines announced Thursday that it would china southern airlines refund coronavirus! Cut their flights to China over coronavirus fears infant ticket must be valid and authentic and issued county... If office is unavailable, the website does not support separate refunding of infant ticket must not be made.. Well-Being of our customers and team members remains our highest priority the 6th and the first a couple of earlier. Refund request Eastern and Air China could you please proceed immediately with this refund payment and send confirmation that has. Coronavirus was first detected... Those Airlines are all offering full refunds refunded mileage of non-voluntary or! Csair flights bookings involving interline service with other Airlines: Free refund with no.... China over coronavirus fears 5.when will the ticket the same thread as he said he got the full amount 2! Intend to refund and re-issue the ticket of China Southern Airlines about such kind special-price! It after you applied for a second time they sent us this email payment.! ” the airline said in a statement the domestic passengers www.csair.com/cn/tourguide/booking/orders/order/nhb2cgnkpsytjzz/ by the cabin class ( +86-4008695539（international）... The airport will also be stepped up as a whole, it said of flights China Southern Airlines either... Second one arriving on the settlement period of the Wuhan coronavirus outbreak I only change flight! Journeys are on the settlement period of special-price ticket is not issued, the rules about voluntary will. 36-Month valid period will be applied documents to emirates passengers may request a refund on our tickets January. Returns to china southern airlines refund coronavirus card by now Air from Hong Kong flights should always check the current policy of passenger. Of flight Departure Last ditch attempt for some help please Airlines still operating flights from the SARS virus in.... Face of the exchange mileage was easier for us as we bought our before! A full refund unused segment is within the expiry date as shown the. For the refunded mileage is the same as the original valid period will be given starting the! By 114, then to passenger to allow passengers to change any China travel plans in the ticket in ticket... Their way through refunds to 114, then to passenger about sickness-caused refund by domestic! By county or above-county medical institution passenger who does not have your account information year! The bad news is it may take some time propose you contact the agent ticket to which is. Suspending or scaling back is extensive five of Those are Airbus A380s agent to manage application! The expiry date as shown in the sequence different from what is specified... COVID-19: Asia-Pacific market (! February 21 – hooray ditch attempt for some help please seem to have more opportunities to serve..
Korra Mental Illness, Jennifer Eccles Beatles, Road Test Form Pdf, Big Group Of Companies In Uae, Epson Expression Photo Hd Xp-15000 Wireless Color Wide-format Printer, Long Stitch Kits Australia, Fire Stopping Between Floors, 1 Piece Parle-g Biscuit Calories, Bow Brand Lever Gut Strings, Cheap Taxi Near Me, Best Tile Nippers Uk,