In the event that rules are updated with minimal notice, you will be given full information of the changes when you arrive at your departure airport. Change booking Terms and Conditions, If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022). You can check the status of your flight below or with our app. British Airways' parent company IAG suffered a £5.1billion loss in the first nine months of 2020 after profits plunged due to coronavirus. If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2023) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. If calling from outside the UK please visit the contact us page. BRITISH AIRWAYS are facing backlash after passengers on some recent BA flights are claiming there were minimal social distancing measures put in … Yes, as long as you've started your journey with us by 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 30 April 2022 (for bookings made from 3 March 2020 onwards). 4. What happens if you’ve booked through a travel agent or third party? If you are calling from the USA, please contact us on 877-767-7970 or view worldwide contact centre details here. Find the UK Government’s latest information on entering the UK here. A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. If you do not wish to rebook, claim your voucher or claim Avios, and you’d like to claim a full refund, you can complete this form. Customers with a full cash, Pay With Avios or longhaul redemption booking that contains British Airways (BA), or British Airways marketed codeshare flights only on 125 ticket numbers are eligible to choose Avios instead of a cash refund for the cash element paid for their ticket. Please see voucher information in the section below for further details. Join Business Extra programme now What happens if the UK Government apply a new quarantine procedure for returning to the UK after I have booked my holiday? For bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022, and for bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021, go to. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. 6. British Airways and Lufthansa become first airlines to gain a Covid-19 safety rating from Skytrax, with both awarded a 'commendable' four stars The rating is … This supersedes all previous notice periods and is only available for travel dates up to up to 31 March 2021. Vouchers cannot be combined with Avios, they can only be used either to redeem against fully paid flight bookings or towards a deposit/full payment of a holiday package. Today, British Airways has released a video highlighting the measures introduced at the airport and onboard to keep customers safe during the pandemic. When you’re not consuming food or drink, your face mask must be placed back on and must cover your nose and mouth at all times. We have been working hard to make changes for anyone with additional needs. Our travel insurance partner Allianz Assistance now offers medical assistance cover for COVID-19 for customers in the UK and some other countries. BRITISH AIRWAYS has resumed flights on both long- and short-haul routes amid the coronavirus pandemic. Please check the UK Government website for the latest travel advice and entry requirements by destination. Date changes must be made, or vouchers requested before check-in closes, 6. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return). 6. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. Yes. Following the success of its long-awaited Club Suite … Are flight + hotel and flight + car packages eligible to receive the voucher? If you booked via a travel agent, please contact them directly to discuss cancelling your booking. This offer cannot be applied against bookings where a voucher or cash refund has been previously requested, You booked prior to 3 March 2020 for travel due to have started by 28 February 2021, You booked from 3 March 2020 onwards for travel due to be completed by 30 April 2022. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 April 2023 or, for journeys that are due to have been completed by 30 April 2022, you can change your booking in line with book with confidence commitment. Vouchers can be used as payment, or part payment, for a future booking. Full details are on ba.com here. British Airways' parent company International Consolidated Airways (IAG) has acknowledged that due to the COVID-19 travel bans, it has forced … The voucher can be used on any British Airways marketed route with a BA flight number. The original aircraft featured 27 First Class seats and 292 Economy seats. Applies to customers with bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021. Yes. Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher? Gabriel Leigh The seat with a closing door. If you booked via a travel agent, please contact them directly to discuss your booking. Voucher conditions apply - find out more. 1. A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. 5. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking. You have a number of options available to you: If you have a Future Travel Voucher and you’re ready to use it, please call our contact centre on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from outside the UK, and quote your voucher code so we can assist with your booking. The airline's Cranebank hub was the … See voucher information for further details. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details, This supersedes all previous notice periods and is only available for travel dates up to up to 31 March 2021. Covid-19 prompted airlines to ground their massive Airbus A380 planes, but Emirates just unveiled a new design as Lufthansa, British Airways and Qantas bid the aircraft farewell We will cancel your booking on your behalf and email you a voucher to the value of your booking, valid until 30 April 2023. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.i. If you would like to change your booking you can choose from one of the following options. Editor’s note: This story has been updated with photos of the new seat. Can you get a voucher if you’ve already taken advantage of the no change fee policy and changed a flight? If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. Acceptable tests include PCR, LAMP, or Antigen tests provided they meet standards outlined by the UK Government. New rules for arrivals may have been introduced at your destination. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. For bookings made prior to 3 March 2020, this applies for journeys that are due to be completed by 28 February 2021. IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf. Can the voucher be used on partner airlines or codeshares? However, if your flight has been cancelled you are eligible for a voucher, regardless of your booking or travel dates. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. Applies to customers with bookings made from 3 March 2020 onwards for travel completed by 30 April 2022. Under 'Seating', click on 'View or change seats for this flight' and follow the instructions on screen. Yes. Yes, you can still receive a voucher if your travel date is before 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 30 April 2022 (for bookings made from 3 March 2020 onwards). Cancellation Terms and Conditions. Our book with confidence commitment means you have the option to change your booking date and destination. The new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). Some descriptions and images may not represent our current available services as we respond to COVID-19. If you are departing from the UK, please check the latest travel advice and entry rules on the FCDO website. The Club World cabin onboard British Airways A350-1000, featuring the new Club Suite seats. If you'd like to use your Future Travel Voucher to make a booking, please contact us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK and we will help you make your booking (if you are calling from the USA please contact us on 877-767-7970 or view worldwide contact centre details here. What bookings are eligible for a voucher? British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. You will receive your voucher by email within seven days of your application. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return. By using ba.com you agree to the use of cookies. The value of any non-changeable hotel and / or experiences products is excluded from the voucher credit. Your voucher will be valid for travel until 30 April 2023 and can be used as payment, or part payment, for a future booking. Any fare difference between existing booking and new booking must be paid for, 7. ... Seat spacing: British Airways’ website makes no mention of seating-specific safety protocols. Will travel vouchers that have already been issued be extended automatically for travel up to 30 April 2023? You will need to complete a Health Declaration form at check-in, and check-in any large hand luggage. Get an idea of the seating layout for each travel class and aircraft type before you reserve your seat. If I used Avios points to pay for part of my booking, will I be able to get a voucher? Yes, these are included. 2. How do you know what travel or entry rules are in place for your destination? As a guide, a face mask could last up to four hours, so please make sure you bring enough for the duration of your trip. We have reduced the ‘balance due’ date for all new and existing bookings that include a hotel and/or car. Can I use my voucher to pay some or all of the balance on an existing holiday booking? What new measures can passengers anticipate? Other than approved devices, items that are attached to our aircraft seats are not allowed to be used onboard. The new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). Top pick: 2K (Image courtesy of British Airways) British Airways has three variants of the 777 with first-class cabins: All 777-300ERs, 27 777-200ERs and all three 777-200s. Voucher can be used as payment, or part payment, for a future booking. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here. Yes, these are included. Future travel vouchers that have been issued but not yet redeemed will be automatically extended. Whenever possible we will contact you by email or SMS to let you know of any changes before your departure. To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here. What are the new rules for customers travelling into Italy? If you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. We are unable to issue a voucher for a flight that has already been cancelled by a customer. Complete an application which you can find here. Thank you for your patience. Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day. In line with the legislation introduced by the UK Government, all of our international flights operating into the United Kingdom now require customers to undertake a pre-departure test. Voucher can be used as payment, or part payment, for a future booking. If you have a booking, follow these simple steps: Log in to Manage My Booking. Booked direct via our contact centres, ba.com or trade outlets. What are the rules for customers coming into the UK? Thank you for your understanding during these challenging times. Do I need to do anything? For flight + hotel and flight + car packages, one voucher per booking will be issued. Check the UK Government’s site for the latest travel advice and entry requirements by destination. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking. Please contact your travel agent for more information. The coronavirus pandemic has upended countless industries, including commercial aviation. A credit voucher from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation. You’ll need to pay any difference if the new fare is more expensive. Yes, the voucher can be used on any British Airways marketed route with a BA flight number with the exception of bookings on Sun-Air. Or even cancel it completely. Families with young children and business class passengers were given priority, with boarding via … You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March 2020 for journeys that are due to have been completed by 30 April 2022). What happens if you book a flight that’s cheaper than the value of the voucher? British Airways has once again changed its ‘Book with Confidence’ policy. We’ll issue another voucher covering the fare difference. If you’d like to rebook the destination of your flight, please call us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK. Bookings made prior to 3 March 2020 for journeys that are due to have started by 28 February 2021, Bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022. British Airways (BA) is the latest airline to remove the seats from one of its passenger aircraft in order to… Read More IAG Cargo: Adapting through challenging times Please visit Travelling with a Disability for more information. You can find information on eVouchers here. BRITISH AIRWAYS is making major changes to the onboard experience for passengers in the wake of the coronavirus (COVID-19) pandemic. BOARDING. Do you need to take a COVID-19 test to travel? Baggage purchases will be refunded and will not be credited with a voucher. From the BBC "British Airways is to launch a voluntary Covid-19 test for passengers travelling to the UK from three US airports. We know how important it is for you to have flexibility. Cancellation Terms and Conditions. 9. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate. If you made your booking before 3 March 2020, please see below for information on changing or cancelling your booking. Please do not travel if you’ve experienced symptoms of COVID-19 within the last 8 days. The amount paid for the original product is credited towards any new arrangements. However, the experience onboard is … Can you get a voucher if your flight has already departed? To say thank you to Executive Club Members, we've extended Tier status by 12 months and made it easier to retain and upgrade status too. for the full value of your holiday (for use up to 30 April 2023) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate. Applies to bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021 and bookings made from 3 March for travel due to be completed by 30 April 2022. For bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021 or for bookings made from 3 March 2020 onwards, for travel completed by 30 April 2022, please complete the online voucher form to change both your destination and dates. Please check the FCDO website for further details. You will receive your voucher by email within seven days of your application. Full details of each retired aircraft are below. Once you receive your voucher via email, call our contact centre and quote the voucher code to use it. When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list. What happens if you book a flight that’s more expensive than the value of the voucher? British Airways will not share your booking information with VeriFLY. The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking. Alternatively you can rebook or claim a voucher online: Go to Manage My Booking to rebook onto another flight. This offer is only available for bookings made directly through ba.com or offline via one of our Contact Centres, where one or more flights has been cancelled by British Airways. This seating credit has to be used towards a seating purchase when you make a new booking. We’ve also applied a 6-month extension to any current vouchers. Flight only bookings can be exchanged up to the close of check-in. You will receive your voucher by email within seven days of your application. Will the voucher have any new booking restrictions? And our 4-star COVID-19 safety rating, awarded for our stringent cleaning measures and protective customer standards, means you can relax as you travel. Can my voucher be converted to a cash refund if my original flight is subsequently cancelled? Avios can only be credited to the credit card holder who made the original payment, who must be a member of the British Airways Executive Club. Use this form to log in to your account or to create an account for the British Airways executive club. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return). Please be aware that some airports/countries now mandate that you wear face masks so make sure you check your destination airport and country guidelines before you travel, so you can arrive prepared. Does the booking have to be made in your name? Once the Avios offer has been chosen, customers cannot subsequently convert to a voucher or cash refund instead. 1. In the video, which is available to download below, Head of Global Sales Mark Muren interviews Dr Mike Harrigan, British Airways’ medical lead, on the measures in place including: However we will honour the date at which you submitted your voucher application. The latter has a quirky layout that features 17 seats, while all others have 14 seats (like the A380 and 747). Your voucher can be used as payment, or part payment, for a new future booking. Our book with confidence commitment means you have the option to change your booking date and destination or even cancel it completely. Vouchers are non-refundable and non-transferable. IMPORTANT: Please do not amend or cancel your booking in Manage My Booking - we will do this on your behalf. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. British Airways has unveiled improvements to its first-class seat product, which will be installed on some newly delivered aircraft. 7. We’ve waived our change booking fee so you will not be charged, although you will need to pay any difference in fare. If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2023) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. You will need to provide evidence of a negative COVID-19 test taken within three days of your departure and a completed, Please be aware that some countries require you to take a COVID-19 test before you depart, and will only let you enter the country if you’ve tested negative. If you don’t choose your seats in advance, we’ll do our best to seat your family together a few days before your flight departs, from the limited selection of seats available. Voucher conditions apply -. Your new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). When is the final balance due for your holiday booking? Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2023 if you want to change your booking again? The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel-only reservations) or British Airways flight only booking. Reserve your seat in Manage My Booking. Yes. Your final balance is now due three weeks prior to your date of travel. You remain subject to British Airways’ Terms and Conditions of Carriage which are applicable to your booking, including in relation to denied boarding for failure to meet country entry requirements. Find out more about how we are supporting Executive Club Members tier status and benefits here. You can rebook your flight to an alternative date via, You can claim a travel voucher to be redeemed against future travel here, for flights taken up until 30 April 2022. Food and drink is available on flights. If you are in the UK and wish to take a COVID-19 test, you can find information about discounted testing here. However we will honour the date at which you submitted your voucher application. To use your British Airways Holidays voucher, please see instructions on your voucher confirmation email. 8. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is available for all bookings made after 3 March 2020 for any travel dates from 1 January 2021 to 30 April 2022. Choose and book your seats before check-in and benefit from a wider seat choice with British Airways. What is our book with confidence commitment? 5. The value of any non-changeable hotel and/or experience products is excluded from the voucher credit. Find out if you have to pay or can reserve a seat for free. EXTRAORDINARY photos of the mothballed British Airways training centre at the UK's biggest airport look post-apocalyptic. This supersedes all previous notice periods and is only available for travel dates up to 31 March 2021. By using ba.com you agree to the use of cookies. Where a booking has been made through a travel agent and seating has been booked directly with BA, when the new booking is made with the travel agent, you or your travel agent can contact BA to apply the seating credit to the new booking. I have applied for a voucher, but I still see my flight in Manage My Booking. Any voucher issued (including all of those with a previous validity of 30 April 2022) must be used for bookings with travel completed by 30 April 2023. Change Booking Terms and Conditions, If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking. A seating credit will be included in the value of your Future Travel Voucher. In July British Airways announced that all 31 of its remaining 747s had sadly flown their last commercial services as a result of the devastating impact the Covid-19 pandemic has had on the airline and the aviation sector. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. When you’re on board, you’re allowed to remove your face mask for a reasonable time to enable you to eat or drink. If your flight has been cancelled, we will contact you with your options. BRITISH Airways are to resume flying from July at at 50 per cent capacity, but warns passenger numbers won't return to normal until 2023. International Airlines … Yes. All deadline dates have now been removed. If you have an existing booking, our book with confidence commitment gives you the flexibility to change or cancel your plans if you need to. i. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return. If you are entering the UK, please check the latest travel advice and entry rules on the FCDO website. Booking must be fully completed by 30 April 2023 ( departure and return.! And return ) your date of travel contact centres, ba.com or trade outlets refund if my flight. Travel completed by 30 April 2023 ( departure and return destinations hotel, or. Resumed flights on ba.com travel voucher be subject to the use of cookies has introduced additional measures customers... March 2021 happens if I used Avios points to pay for part of my to! One voucher per booking will be refunded any Avios points related to the UK Government s. Reward flight in Manage my booking email, call our contact centre details here food and still. 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